April 10, 2025
The Customer Care Team is available 24/7 and staffed by experienced support specialists who can help with service questions, technical issues, and urgent requests.
Equiti, the parent company of Martti and Voyce, has launched a new Customer Care Team to provide faster, more consistent, and more accessible support for all customers.
The Customer Care Team is available 24/7 and staffed by experienced support specialists who can help with service questions, technical issues, and urgent requests.
This initiative is part of Equiti’s ongoing effort to strengthen client support and service delivery across the organization. As Martti and Voyce come together under Equiti, we are aligning our systems, teams, and infrastructure to better meet the needs of healthcare providers — reducing resolution times, improving communication, and ensuring uninterrupted access to language-accessible care.
“This change is about raising the bar and redefining what world-class support looks like,” said Ehab AbuShmais, Vice President of Customer Experience at Equiti.
“We’ve streamlined the way our team operates so customers get to the right person faster, with fewer handoffs and quicker resolutions. Our goal is simple: make sure you get the help you need, when you need it.”
The Customer Care Team introduces a highly focused approach to support:
You’ll be connected directly with a support specialist who understands the technology and the environment you work in.
Most issues are resolved the same day. For more complex needs, we’ll keep you informed every step of the way.
Every request generates a support case with a reference number and email acknowledgement and follow-up, so you can follow progress with ease.
We have simplified how you access customer care. Now, there’s one phone number, one email, and no confusion.
Find quick links to access support resources.
Contact us with your request. You’ll receive a confirmation and case number automatically.
Call to speak directly with a live Support Specialist for immediate assistance.
As Ehab explains, “We know our clients work in high-stakes environments where minutes matter. Our updated approach is designed to meet those expectations with greater reliability and speed — day or night.”